---
title: "FAQ: I am selecting an account number in Web Link and it is not accepting it?"
slug: "faq-i-am-selecting-an-account-number-in-web-link-and-it-is-not-accepting-it"
updated: 2026-10-15T16:51:24Z
published: 2026-10-15T16:51:24Z
canonical: "help.su-inc.com/faq-i-am-selecting-an-account-number-in-web-link-and-it-is-not-accepting-it"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.su-inc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ: I am selecting an account number in Web Link and it is not accepting it?

After installing an update, if some users are unable to use an account number selected while entering requisitions, have the users clear the browser history and cache on their computers. This can be done from the More menu (three-dot icon), Delete Browsing Data in Chrome or Edge. If needed, contact your technology coordinator for assistance on clearing the browser history and cache.